The Business and Technology Report

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FORTUNE RADIO interviews Bennu Group CEO Terry Schurter to gain the latest insights in Business Process Management (BPM), Customer Expectation Management (CEM), the current state of process improvement and the role of Certified Process Professionals in leveraging the power of process.

The interview will also be aired on American Airlines, Northwest Airlines and US Airways on Sky Radio during December 2007, January 2008 and February 2008.