I was chairing the recent Marcus Evans ‘BPM in Telecoms’ in Geneva and was gratified to see some excellent presentations.

We’ll review a few of the emerging trends over the coming holiday period (just to stop all that partying and merriment getting too much!)

To kick-off this presentation from BT this is the BEST representation I have seen of the differences between Six Sigma and Lean and it is presented to us by BT’s General Manager, Steve Wynn.

Members can access the presentation here.