The recent Dubai Certified Process Professional class was a resounding success with a dozen delegates across the country graduating to Certified Process Professional Level 3 (CPP3).

In Association with Bennu Group partners EBTRAC of KSA Bennu Lead Coach Don Smith (fourth from the left) led representatives from the Middle Easts major corporations through The Customer Expectation Management Method (CEMM) and how to optimize, align and innovate any process to achieve Triple Crown benefits (reduced costs, improved revenues and enhanced service simultaneously) through Successful Customer Outcomes.

The Middle East series is such a resounding success (this was the fifth course in the area in 3 months) that EBTRAC with Bennu will be running additional sessions over the next few months..

Upcoming Middle East seminars and workshops include Bahrain, UAE, Egypt and KSA

The content of the CPP programme is available from this link.