The recent Dubai Certified Process Professional class was a resounding success with a dozen delegates across the country graduating to Certified Process Professional Level 3 (CPP3).

In Association with Bennu Group partners EBTRAC of KSA Bennu Lead Coach Don Smith (fourth from the left) led representatives from the Middle Easts major corporations through The Customer Expectation Management Method (CEMM) and how to optimize, align and innovate any process to achieve Triple Crown benefits (reduced costs, improved revenues and enhanced service simultaneously) through Successful Customer Outcomes.

The Middle East series is such a resounding success (this was the fifth course in the area in 3 months) that EBTRAC with Bennu will be running additional sessions over the next few months..

Upcoming Middle East seminars and workshops include Bahrain, UAE, Egypt and KSA

The content of the CPP programme is available from this link.

With 44 top notch speakers and 57 sessions over two days this is Europe’s premier annual event for those folks interested in all things Process. Also featuring the Annual awards we have submissions from more than 20 companies across categories including Innovation, manufacturing, financial services, fast track and technology. Steve Towers will be delivering his keynote on the theme of “Process Excellence to Business Excellence” and featuring several new case studies and 2007-8 research findings from the Bennu Group. Full members will be able to download the presentation later in the week.

If you want to book last minute and join several hundred Process & Performance explorers, guru’s and Masters visit www.iqpc.com/uk/processexcellence/2020

Several Bennu Group people will be there so make yourselves known to Steve Towers or John Corr and they may even buy you a drink in the wonderful Queen Elizabeth 2 Centre.

Yes, I’ve had my shorts in a knot for quite some time now when I think of executive leadership in most companies, which have positions that don’t make sense, and those very companies may be missing the most important leadership post of all. First of all, technology is just a tool we use to get work done.

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A couple of years ago we praised Gartner for their innovation in introducing a competent series under the innovative leadership of Michael Melonovsky and Jim Sinur. The conference circuit needed to up its game and make sure our experience as delegates and participants produced content with freshness. Well the bar has been lifted again and there’s a new name in town that you will would do well to experience and track. Gartners ground breaking has reverted to the old techno-babble following this summer’s departure of Melenovsky and Sinur and the ‘usual suspects’ for conferences have only improved slightly. Enter stage right GDS International (http://www.gdsinternational.com) - not necessarily a name we are all familiar with. Our first experience with them was in Frankfurt, Germany last year at the C-Level conference and since then they have developed a conference series of the very best pedigree. In Evian, France the FST European Event brought together the leaders of European Financial Services companies around an agenda of business transformation.

Simply put this was the best conference I have presented and attended - and boy do I see a lot of conferences on every continent!If you want a good conference recommendation track these guys as they lift the bar and manage our expectations to a new high.

See the Events page for our immediate recommendations for your consideration.

Horatio Nelson is one of the greatest hero’s in British history, an honor he earned by defeating Napoleon’s fleet in the 1805 Battle of Trafalgar. His victory at sea over the French fleet ultimately proved to be the start of the end of the Napoleon era, which finished with another famous battle at Waterloo in 1815.

So what has Lord Nelson got to do with SCO’s? To answer that question we need to understand how an out gunned, out manned and apparently demoralized British fleet could turn the tide of war.

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