Synopsis
The world of business is undergoing dramatic change. Driven by a number of factors organizations are needing to realign themselves to adapt and evolve. This transformation is global and reaches into every business sector impacting how companies create, deliver and sustain their products and services.

This three part article introduces the reasons for the change, the size of the challenge and how some world leading trend setter companies are achieving dramatic success in this new order. (more…)

Dallas, Texas, USA (PRWEB) – January 30, 2008—The Bennu Group is pleased to announce that the world recognized BPM/CEM Certified Process Professional program topped 500 participants for 2007. Bennu Group is also announcing the first Unlimited Corporate online training licensee – China Mobile.

(more…)

Well, I have just finished delivering my first class in Australia and what I can say? I don’t see how it is possible that the people here could be more “switched on.”

Not only did the class - a diverse class from all over Australia from private and public organizations - get it, they employed the CEM Methods and Techniques on the case studies in the class with a clarity and focus that took the results to new levels of optimization, alignment and innovation. Remember what we have said over and over, our training only gives us a way to open the door to the possibilities to radical new improvement opportunities but is up to the people using CEMM to actually produce results - and hence, value. There is no doubt about it. BPM is not only alive and well down under it is flourishing in a way that the rest of us should learn from, creating the simultaneous benefits of Increased Revenues, Decreased Costs and Enhanced Service that will easily drive business success in any organization anywhere in the world.

(more…)

It is pretty much accepted wisdom these days that companies should be customer focused. It is however unfortunate that most companies go the wrong way about this by asking their customers what they want. Customers describe their requirements in terms of products and services which when the company builds and delivers them are not desired or bought. Henry Ford put it very well “if we ask customers what they want they’ll ask for faster horses”.

And yet here in the 21st century a surprising and somewhat alarming majority of companies do precisely that. Why does this fail?

(more…)

I’m behind the time for my traditional New Year article where I share my insights into the latest trends, happenings and expectations of the coming year. The delay comes from the challenge of conveying what I believe is the most important message I have ever delivered – and I needed to get it right!

So what’s in store for us in 2008? The most important thing is for you to know that with BPM you have a choice…

(more…)