The Bennu Group is pleased to announce that the CPP Level 3 training module is now available in our Online Training system! This marks a major milestone for Bennu Group, delivering against early commitments to have all three of our advanced process management techniques available in our online training system by the end of 2007.
What’s unique about the process innovation technique in CPP Level 3? This is the only process innovation that has consistently uncovered a myriad of new improvement opportunities in the processes it has been applied against. From Improved to Radical (fundamentally resetting the customer value proposition in the market place), this is the technique being used by market leaders to drive their tactical and strategic initiatives.
Complexity is the defining character of our age. We see it encroaching on us from every direction. Complexity seems to have infected even those things that were at one time very simple. Remember S&H Green Stamps, one of the first customer loyalty programs? My parents and grandparents collected them whenever they made a purchase at a participating vendor. They licked and placed them in books until they had enough to redeem for an item in the S&H Catalog. They sent the required number of books and pages of green stamps off to wherever and a short time later we received the item in the mail. A model of simplicity compared to what we have now.
Balanced Scorecards and Strategy Maps are a hot topic for Executives.
There are some good success stories however BSC and SM initiatives frequently run into the sand, stall and die. Why is this so?
I had the opportunity to present some of our latest Bennu Group network research in Arlington, VA at the Balanced Scorecard Masters Event in November. I set out to answer three key questions:
1. Why do so many initiatives fail to achieve their early promise?
2. What are the best practice approaches for ensuring success?
3. How can you ensure ongoing success?
The presentation is available to Registered Members as a PDF document and for those qualified as
Certified Process Professionals (CPP) as a full Powerpoint deck.
Go to the presentation here - (approx 30 pages)
Yes, I’ve had my shorts in a knot for quite some time now when I think of executive leadership in most companies, which have positions that don’t make sense, and those very companies may be missing the most important leadership post of all. First of all, technology is just a tool we use to get work done.
There are a lot of modest members out there. My acknowledgment to one of the best goes to Doug Golden and his Goldeninsights blog. He references below a great explanation and presentation on stuff that is broken aka Moments of Truth (the miserable variety). Go have a look see after you have read Goldeninsights introduction to a Seth Godin video.
And thanks to Doug for your contribution to BPM and the work that goes into the blog.
… anyone else got a good reference for the rest of us? Comment if you have and there may be a Christmas present to the best one ;-)
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