Synopsis
In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). (more…)

A lot has been said about leadership. The vast majority talk of those charismatic leaders, noted in history who led us through turmoil, war and strife. Great business leaders are also often noted for their ability to galvanize people and shape a collective future.

Figurehead leadership is the accepted way that we think of with names like Winston Churchill, JFK, Napoleon, Richard Branson, Bill Gates springing to mind. However as they say, this is only half the story when it comes to transformation and it may come as a surprise to many that Bennu Group research over the last two years of nearly 200 organizations across Europe and the US suggests that Business Process Management (BPM) reveals a different approach, which appears to be as effective and sometimes more enduring.

This approach is best summed up by borrowing from Nelson Mendalas book Long Walk to Freedom (more…)

By Steve Towers & Terry Schurter

It’s a confusing world out there. At the last count there were over 6,000 improvement methodologies (Wikipedia) all geared to helping organizations get better at business. So at least there’s always been plenty of choice depending on your particular flavor of the month however one has to ask the question why so many and why do even the better ones fail to help our companies adapt and change? (more…)

Many of us know the excellent work Virgin Group are undertaking in meeting Customer Expectations. Here’s the latest from the horses mouth… virgin - it’s all about people (powerpoint)

By 2011, according to the International Air Traffic Association (IATA) there will be 4.75 billion airline passengers a year. In other words that’s the equivalent of 3 out of every 4 people on the planet taking a flight in one year, and everyone of those trips involves an average of 1.6 bags per person – that is 7.6 billion bags a year. Every bag has a unique bar-marked id attached, however despite that it is estimated 1 in 100 gets misplaced, involving finding, tracking and reconciling with worried owners. If the ‘lost’ bags were lined up end to end the line they would stretch to the moon and back. (more…)