With 44 top notch speakers and 57 sessions over two days this is Europe’s premier annual event for those folks interested in all things Process. Also featuring the Annual awards we have submissions from more than 20 companies across categories including Innovation, manufacturing, financial services, fast track and technology. Steve Towers will be delivering his keynote on the theme of “Process Excellence to Business Excellence” and featuring several new case studies and 2007-8 research findings from the Bennu Group. Full members will be able to download the presentation later in the week.

If you want to book last minute and join several hundred Process & Performance explorers, guru’s and Masters visit www.iqpc.com/uk/processexcellence/2020

Several Bennu Group people will be there so make yourselves known to Steve Towers or John Corr and they may even buy you a drink in the wonderful Queen Elizabeth 2 Centre.

Yes the evolution brought about by Customer Expectation Management (CEM) and Successful Customer Outcomes is well and truly underway. We have talked before about banks giving free money, airlines providing seats at no charge and PC suppliers handing kit to charities at no cost. These emergent strategies have now been articulated in an excellent book (FREE of course) - see the links below.

More so respected magazines such as WIRED are creating waves as they too present reasons and evidence of what the FREE business models implies for all of us, consumers, businesses and society in general. There are a range of books feeding this fire now and we provide several links that you may wish to pursue.

How could your company start giving away its products and services? What would your processes look like if your business started giving away its core product for free? (more…)

The Bennu Group has chosen to endorse its first primarily technology-focused event for 2008, the Banking Technology Strategies 2008 conference put on by the European Networking Group.

This conference, to be held in Amsterdam the 23rd and 24th of January, is a senior level event that strikes right to the heart of business issues the banking industry faces in the 21st century. We are extremely pleased to see the quality of speakers and targeted issues/ content of this event that should give attendees a very high quality experience with plenty of truly actionable takeaways.

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