I’m behind the time for my traditional New Year article where I share my insights into the latest trends, happenings and expectations of the coming year. The delay comes from the challenge of conveying what I believe is the most important message I have ever delivered – and I needed to get it right!
So what’s in store for us in 2008? The most important thing is for you to know that with BPM you have a choice…
Having just come from speaking at 5 conferences in 5 countries I would like to share some observations that come as a surprise to me - and bode well for all of us in the future. The first observation is the most pronounced - and that is the shifting focus onto the customer.
Having just finished with the FST Summit in Evian, France (and cooling my heels for a couple days in Switzerland) I would like to share my observations from this event - an event that has definitely raised the Customer Value Proposition while clearly setting a new standard of excellence (i.e. - value) in conference-style events.
Greetings from Evian, France! I am with my colleague Steve Towers here for the FST Summit and we can tell you that Evian is a truly beautiful location that is refreshing for both the mind and the soul.
Yet what I want to talk about has nothing to do with the peaceful French countryside. The subject at hand comes from observations from the previous two conferences in Belgium and Barcelona, and that subject is the time (effort, expense, commitment) required to make BPM create real organizational value.
The Business and Technology Report
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FORTUNE RADIO interviews Bennu Group CEO Terry Schurter to gain the latest insights in Business Process Management (BPM), Customer Expectation Management (CEM), the current state of process improvement and the role of Certified Process Professionals in leveraging the power of process.
The interview will also be aired on American Airlines, Northwest Airlines and US Airways on Sky Radio during December 2007, January 2008 and February 2008.
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