It is important that any true community is self funding and independent of direct commercial interference. Well yes I would say that after founding the original BPM community back in 1992. We live and learn and it is my fundamental belief that the existing communities of interest are neither independent or free from commercial bias. I am not naming names here but we all know (and some of us subscribe to) supposed dot orgs who are that in name alone. So what?

Well if you want to get involved in a true volunteer community then skip on over to www.bpcommunity.org and register and get involved. Everyone from anywhere is invited, so come on down!

Bennu Group is ‘incubating’ the community and will support its development with a view to completely independent elections within two years. The BP Community will be making announcements in due course about officers elect and such. Comments can be made here or indeed at www.bpcommunity.org - bookmark it now!

BPCommunity - a real dot org

Business Process Management (BPM) and Customer Expectation Management (CEM) remain ever growing focal points of individual skill development. The “inside word” from large corporations is that BPM and CEM are considered by many to be the cornerstones for 2008 in the continual quest to build and sustain business success.

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How does Disney create their brand of magic moments?

The article last week ‘The World of Magic’ resulted in a series of questions around ‘what is the SCO?¨. Well as it is so often said it isn’t rocket science. In fact it has to be one of the simplest concepts available in business today – and yet so often missed. It is often so simple it is elegant, so let’s review what Disneys SCO might just be…

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For many of us talking and acting the SCO way has become second nature.That means if you are eating and breathing the alignment of your processes towards SCO’s then progressively the original focus begins to shift and in fact we refine and sharpen our ability both to meet and subsequently exceed customer expectations. That’s precisely what is happening in the magic kingdom as we speak.
It isn’t ‘hocus pocus’. It is very direct and is helping Disney achieve that triple crown of reducing costs, improving revenues and enhancing service simultaneously. Well I suppose that may seem like weird magic to some. To others it has become a way of life… so how are Disney weaving their spells and moments of magic that draw us and our kids back time after time? At this point let’s introduce Successful Guest Outcomes.…..

Footnote – Get upto speed with SCO thinking and practice by reviewing the articles in the SCO section

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Achieving Successful Customer Outcomes (SCO’s) is not just an internal exercise. Powerful SCO’s may be created through partnerships with otherwise completely different industries. Look at your services and products through the customers eyes and powerful market winning solutions emerge.

Such is the tie up between Nike and Apple recently. A combination of products - the Apple IPOD and Nike’s training shoes brings a market winning combination for those of us with an athletic bent.

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