Well, I have just finished delivering my first class in Australia and what I can say? I don’t see how it is possible that the people here could be more “switched on.”

Not only did the class - a diverse class from all over Australia from private and public organizations - get it, they employed the CEM Methods and Techniques on the case studies in the class with a clarity and focus that took the results to new levels of optimization, alignment and innovation. Remember what we have said over and over, our training only gives us a way to open the door to the possibilities to radical new improvement opportunities but is up to the people using CEMM to actually produce results - and hence, value. There is no doubt about it. BPM is not only alive and well down under it is flourishing in a way that the rest of us should learn from, creating the simultaneous benefits of Increased Revenues, Decreased Costs and Enhanced Service that will easily drive business success in any organization anywhere in the world.

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I wanted to buy a projector for business presentations, one of those micro LED models that have recently begun to become popular with those of us who travel. Looking for that instant gratification thing (go pick it up at the store today) I found that one was in stock at the local Circuit City (according to the Circuit City website). That’s the last part of this story that comes anywhere near being an SCO…

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Complexity is the defining character of our age. We see it encroaching on us from every direction. Complexity seems to have infected even those things that were at one time very simple. Remember S&H Green Stamps, one of the first customer loyalty programs? My parents and grandparents collected them whenever they made a purchase at a participating vendor. They licked and placed them in books until they had enough to redeem for an item in the S&H Catalog. They sent the required number of books and pages of green stamps off to wherever and a short time later we received the item in the mail. A model of simplicity compared to what we have now.

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The Bennu Group has chosen to endorse its first primarily technology-focused event for 2008, the Banking Technology Strategies 2008 conference put on by the European Networking Group.

This conference, to be held in Amsterdam the 23rd and 24th of January, is a senior level event that strikes right to the heart of business issues the banking industry faces in the 21st century. We are extremely pleased to see the quality of speakers and targeted issues/ content of this event that should give attendees a very high quality experience with plenty of truly actionable takeaways.

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Yes, I’ve had my shorts in a knot for quite some time now when I think of executive leadership in most companies, which have positions that don’t make sense, and those very companies may be missing the most important leadership post of all. First of all, technology is just a tool we use to get work done.

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