Change. What a powerful word. For most people the word “change” elicits an immediately reaction. The word “change” has meaning… but what meaning does it have for you?

The study of human nature tells us that change elicits a primordial response of fear or at least caution. Change means things are not going to be the same and our basic instinct is to pull back into a defensive response of fight or flight because if things are not the same then whatever is different could pose a threat to us!

(more…)

One of the issues raised time and time again is the disconnect between what some of us “know” we should do and the chains of existing legacy that continually wrap themselves around us when we actually try to go to a “new place.” It almost seems that many of the other people in the organization are actively resisting our desire to do the Right Things and that they do so through the use of legacy roadblocks.

(more…)

Synopsis
In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). (more…)

I wanted to buy a projector for business presentations, one of those micro LED models that have recently begun to become popular with those of us who travel. Looking for that instant gratification thing (go pick it up at the store today) I found that one was in stock at the local Circuit City (according to the Circuit City website). That’s the last part of this story that comes anywhere near being an SCO…

(more…)

I’m behind the time for my traditional New Year article where I share my insights into the latest trends, happenings and expectations of the coming year. The delay comes from the challenge of conveying what I believe is the most important message I have ever delivered – and I needed to get it right!

So what’s in store for us in 2008? The most important thing is for you to know that with BPM you have a choice…

(more…)