The Bennu Group is pleased to announce that the CPP Level 3 training module is now available in our Online Training system! This marks a major milestone for Bennu Group, delivering against early commitments to have all three of our advanced process management techniques available in our online training system by the end of 2007.
What’s unique about the process innovation technique in CPP Level 3? This is the only process innovation that has consistently uncovered a myriad of new improvement opportunities in the processes it has been applied against. From Improved to Radical (fundamentally resetting the customer value proposition in the market place), this is the technique being used by market leaders to drive their tactical and strategic initiatives.
Complexity is the defining character of our age. We see it encroaching on us from every direction. Complexity seems to have infected even those things that were at one time very simple. Remember S&H Green Stamps, one of the first customer loyalty programs? My parents and grandparents collected them whenever they made a purchase at a participating vendor. They licked and placed them in books until they had enough to redeem for an item in the S&H Catalog. They sent the required number of books and pages of green stamps off to wherever and a short time later we received the item in the mail. A model of simplicity compared to what we have now.
Yes, I’ve had my shorts in a knot for quite some time now when I think of executive leadership in most companies, which have positions that don’t make sense, and those very companies may be missing the most important leadership post of all. First of all, technology is just a tool we use to get work done.
When I am researching people and articles I need quick access to a collection of reference points. Here’s my shortened list. If you know of any good uns let me know and we will publish them also. Regards, Steve
For years I have used the question in interviews of employment candidates, “Is the customer always right?” It was a tricky question to answer, and it told me a lot about the experience and maturity level of the candidate. If the candidate answered yes, I knew they had not worked with many customers directly and for very long; or they were just telling me what I wanted to hear. Anyone who has worked directly with customers for very long and paying attention understands that customers only completely understand what they want and what it looks like to succeed for them. This concept has nothing to do with being right or good for the customer.
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