With 44 top notch speakers and 57 sessions over two days this is Europe’s premier annual event for those folks interested in all things Process. Also featuring the Annual awards we have submissions from more than 20 companies across categories including Innovation, manufacturing, financial services, fast track and technology. Steve Towers will be delivering his keynote on the theme of “Process Excellence to Business Excellence” and featuring several new case studies and 2007-8 research findings from the Bennu Group. Full members will be able to download the presentation later in the week.

If you want to book last minute and join several hundred Process & Performance explorers, guru’s and Masters visit www.iqpc.com/uk/processexcellence/2020

Several Bennu Group people will be there so make yourselves known to Steve Towers or John Corr and they may even buy you a drink in the wonderful Queen Elizabeth 2 Centre.

Gilead Systems wins the Triple Crown – simultaneously improving revenues, reducing costs and enhancing service.
As Business Week puts it in the prelude to this years review of the top 50 performers in Standard and Poors 500 stock index “for many years pharmaceutical companies viewed the development of HIV treatments as a necessary – but unprofitable – public service. There was some logic to that view, given that the majority of victims lived in developing nations and were unable to pay what drug makers could earn from selling other products. But Gilead Systems had a different perspective"

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Synopsis
In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). (more…)

A lot has been said about leadership. The vast majority talk of those charismatic leaders, noted in history who led us through turmoil, war and strife. Great business leaders are also often noted for their ability to galvanize people and shape a collective future.

Figurehead leadership is the accepted way that we think of with names like Winston Churchill, JFK, Napoleon, Richard Branson, Bill Gates springing to mind. However as they say, this is only half the story when it comes to transformation and it may come as a surprise to many that Bennu Group research over the last two years of nearly 200 organizations across Europe and the US suggests that Business Process Management (BPM) reveals a different approach, which appears to be as effective and sometimes more enduring.

This approach is best summed up by borrowing from Nelson Mendalas book Long Walk to Freedom (more…)

By Steve Towers & Terry Schurter

It’s a confusing world out there. At the last count there were over 6,000 improvement methodologies (Wikipedia) all geared to helping organizations get better at business. So at least there’s always been plenty of choice depending on your particular flavor of the month however one has to ask the question why so many and why do even the better ones fail to help our companies adapt and change? (more…)