Change. What a powerful word. For most people the word “change” elicits an immediately reaction. The word “change” has meaning… but what meaning does it have for you?
The study of human nature tells us that change elicits a primordial response of fear or at least caution. Change means things are not going to be the same and our basic instinct is to pull back into a defensive response of fight or flight because if things are not the same then whatever is different could pose a threat to us!
One of the issues raised time and time again is the disconnect between what some of us “know” we should do and the chains of existing legacy that continually wrap themselves around us when we actually try to go to a “new place.” It almost seems that many of the other people in the organization are actively resisting our desire to do the Right Things and that they do so through the use of legacy roadblocks.
I’m behind the time for my traditional New Year article where I share my insights into the latest trends, happenings and expectations of the coming year. The delay comes from the challenge of conveying what I believe is the most important message I have ever delivered – and I needed to get it right!
So what’s in store for us in 2008? The most important thing is for you to know that with BPM you have a choice…
The Bennu Group is pleased to announce that the CPP Level 3 training module is now available in our Online Training system! This marks a major milestone for Bennu Group, delivering against early commitments to have all three of our advanced process management techniques available in our online training system by the end of 2007.
What’s unique about the process innovation technique in CPP Level 3? This is the only process innovation that has consistently uncovered a myriad of new improvement opportunities in the processes it has been applied against. From Improved to Radical (fundamentally resetting the customer value proposition in the market place), this is the technique being used by market leaders to drive their tactical and strategic initiatives.
Complexity is the defining character of our age. We see it encroaching on us from every direction. Complexity seems to have infected even those things that were at one time very simple. Remember S&H Green Stamps, one of the first customer loyalty programs? My parents and grandparents collected them whenever they made a purchase at a participating vendor. They licked and placed them in books until they had enough to redeem for an item in the S&H Catalogue. They sent the required number of books and pages of green stamps off to wherever and a short time later we received the item in the mail. A model of simplicity compared to what we have now.
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