The Business and Technology Report

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FORTUNE RADIO interviews Bennu Group CEO Terry Schurter to gain the latest insights in Business Process Management (BPM), Customer Expectation Management (CEM), the current state of process improvement and the role of Certified Process Professionals in leveraging the power of process.

The interview will also be aired on American Airlines, Northwest Airlines and US Airways on Sky Radio during December 2007, January 2008 and February 2008.

Terry Schurter gives a brief introduction to CEMM

So what is Business Process Management? Is it software? An IT architectural construct? A Six Sigma, Kaizen or Lean type of activity? There are certainly many definitions of BPM floating around “out there” and there are definitions that point us at each of the possibilities pointed out here - along with many more.

That said, I (Terry Schurter) and Steve Towers took the effort to define BPM within our context (which starts 15 years ago). It’s what we call our “elevator BPM pitch” and I am sure some of you will find it very helpful.

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