How has process evolved and why is the Certified Process Professional designation so important? This overview presents a brief history of the evolution/ revolution that has lead us to the world of the Certified Process Professional.

Background

Bennu Group developed a series of training and learning resources in 2006 based around the work of world leading companies and captured in the book Customer Expectation Management – Success without Exception.

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Business Process Management (BPM) and Customer Expectation Management (CEM) remain ever growing focal points of individual skill development. The “inside word” from large corporations is that BPM and CEM are considered by many to be the cornerstones for 2008 in the continual quest to build and sustain business success.

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In my recent article on BPM Systems, I drove a stake in the ground regarding how these systems are far easier to use in supporting the changes that come from the powerful (yet simple) techniques that are the “bread and butter” tools of the Certified Process Professional – and how current use of these systems misses the mark almost completely.

In this article I hope to shed a bit more light on that subject by delving into a bit of the details… but before I do, please be advised…

THIS ARTICLE IS RATED X for X-tremely challenging to current technology thinking and practices.

(If you love what you are currently doing with tech stuff I strongly suggest you stop reading this right now because you will not like what I have to say.)

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If anyone asks me what is happening in the BPM Systems (software) market the reply I give, without any hesitation, is that BPMS IS DEAD.

Now that certainly doesn’t seem to make any sense if you look at the sales growth of BPMS vendors and market predictions from analysts covering BPMS. The reality is that the BPMS market is continuing to grow in respect to the amount of money being spent on the purchase of BPMS software products and the growth of that expenditure shows little sign of abating.

So why would I claim that BPMS is Dead?

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CEMM is not in any way related to BPMN - they have NOTHING in common :)

BPMN is a standard specification used to create actual process models (typically for use in a workflow/bpms type application) where the standard has all of the rules, terms, etc. in it for creating complete models of processes.

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