One of the issues raised time and time again is the disconnect between what some of us “know” we should do and the chains of existing legacy that continually wrap themselves around us when we actually try to go to a “new place.” It almost seems that many of the other people in the organization are actively resisting our desire to do the Right Things and that they do so through the use of legacy roadblocks.
Newly Qualified Certified Process Professionals (Levels 1,2 & 3) & Practitioners (Levels 1)
If you are responsible for corporate or group training visit - http://www.bennugroup.net/corporate-licensing/
CPP’s are represented throughout the world and working with directly and through Bennu’s Partner program the professional network has grown rapidly. In the last few weeks congratulations go to Recently Certified people.
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Synopsis
In PartOne of this three part article we reviewed the factors driving transformational change and how the old ‘inside-out’ approach to business is about as useful as a steam engine in getting to the moon. In Part two we’ll look at how some of the world leading trend setter companies are embracing the new outside-in challenge and creating new powerful business models driven by advanced forms of BPM such as the Customer Expectation Management Method (CEMM). (more…)
Yes the evolution brought about by Customer Expectation Management (CEM) and Successful Customer Outcomes is well and truly underway. We have talked before about banks giving free money, airlines providing seats at no charge and PC suppliers handing kit to charities at no cost. These emergent strategies have now been articulated in an excellent book (FREE of course) - see the links below.
More so respected magazines such as WIRED are creating waves as they too present reasons and evidence of what the FREE business models implies for all of us, consumers, businesses and society in general. There are a range of books feeding this fire now and we provide several links that you may wish to pursue.
How could your company start giving away its products and services? What would your processes look like if your business started giving away its core product for free? (more…)
Best in class processes won’t lead to success without the right strategic objectives. And yet creating strategic objectives has largely been the work of management teams often distant from the scene of real work, where the organization actually touches the customer, at the place where the products and services create the value that translates into revenue and profit. Having strategic objectives and best in class processes is just not enough today if we are not aligned, everyone everywhere everytime in our companies, with achieving these Successful Customer Outcomes. Like good musicians need an excellent conductor to achieve harmony and success so does the SCO help to create and define the organizations efforts through its people, systems, processes and strategy. (more…)
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