Having never been to Africa, I was not sure what to expect when I arrived in Lagos, Nigeria for the first Certified Process Professional (CPP) Open course to be held on that continent.   I was warned of the traffic, yet I had no idea it could take an hour to drive five kilometers to the airport. Nothing prepared me for the volume of street vendors or the mass of people. I was also not prepared for the sharpest batch of CPP delegates I have had in a while. Representing a number of companies such as Virgin Nigeria and British American Tobacco, these delegates showed up to learn, work hard and also give each other a hard time.

These Nigerians worked the case studies and took those processes way beyond what most teams come up with in terms of actions to significantly reduce Points of Failure and Causes of Work and in creating large landscapes of innovation.  Here is what a few of the students had to say:

“This course is very informative. I have learned to think ‘outside-in’ and the idea of aligning innovation with customer outcomes is exactly what we need to maximize the opportunities that exist in this part of the world.” Funmi Adebayo

“A very useful training, with so many tips to infinitely improve on processes both at work and in personal life.  The coach is very knowledgeable and patiently explained gray areas.” Taiwo Obelawo

“…The course opened my eyes to a lot of processes at work that I would love to change and improve on, given the opportunity.” Dunni Adegboye

Imagine what they will do with the processes in their own companies once they get back to the office.  Beware, if you are a competitor with any of these companies or individuals! Your world is about to be turned upside down and your only defense will be to find yourself at the next Open Course in Lagos in November, Johannesburg in October, or anywhere else in the world.

Congratulations to the August class of CPP 1-2-3 graduates in Lagos, Nigeria!  Job very well done!

Don Smith, CPP Lead Coach

Director - International Process and Performance Institute
www.ipapi.org

Change. What a powerful word. For most people the word “change” elicits an immediately reaction. The word “change” has meaning… but what meaning does it have for you?

The study of human nature tells us that change elicits a primordial response of fear or at least caution. Change means things are not going to be the same and our basic instinct is to pull back into a defensive response of fight or flight because if things are not the same then whatever is different could pose a threat to us!

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Newly Qualified Certified Process Professionals (Levels 1,2 & 3) & Practitioners (Levels 1)

If you are responsible for corporate or group training visit - http://www.bennugroup.net/corporate-licensing/

CPP’s are represented throughout the world and working with directly and through Bennu’s Partner program the professional network has grown rapidly. In the last few weeks congratulations go to Recently Certified people.
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Spring is arriving in the Northern hemisphere (and you folks in the southern must be looking forward to the cool down!).
Accordingly it’s time for renewal and we’re doing that across the board
- today we’re featuring the range of training offerings from

Senior Executive, through
Management Awareness, the
Certified Process Professional program, the new
Certified Process Practitioner and new on the blocks is the
CEMM Engineer workshop.

You can jump to the detail here of the what, when and where - Advanced BPM Education
Format | Content | Where & When | Bennu Home | Towers Home | Global Partners | Book Now

Don Smith, Bennu Group Lead Coach reports from Riyadh…

It started out like most CPP Open classes with two exceptions; I was wearing the same clothes I had started the trip in four days earlier and most of the participants were wearing the traditional Arabic Thobes and Ghutras. I was impressed with their English (much better than my Arabic!) and they were very gracious. However, as we progressed into the meat of the CPP course material, I became aware that this group was different from many others and not in a cultural way. They were really getting what course was about and they were by far the most enthusiastic when it came to the hands-on exercises. (more…)