Having just finished with the FST Summit in Evian, France (and cooling my heels for a couple days in Switzerland) I would like to share my observations from this event - an event that has definitely raised the Customer Value Proposition while clearly setting a new standard of excellence (i.e. - value) in conference-style events.
Greetings from Evian, France! I am with my colleague Steve Towers here for the FST Summit and we can tell you that Evian is a truly beautiful location that is refreshing for both the mind and the soul.
Yet what I want to talk about has nothing to do with the peaceful French countryside. The subject at hand comes from observations from the previous two conferences in Belgium and Barcelona, and that subject is the time (effort, expense, commitment) required to make BPM create real organizational value.
We can tell you about our approach to uncovering dramatic process improvement opportunities but we think the words of our customers - the people who have learned and our using our methods and techniques - tell the real story. And so without further ado, here is the CPP story in their words…
Dan, Project Manager & Software Engineer… “Very good training for anyone interested in process improvement. Easy to follow. Excellent information. And the methods work!”
Dallas, Texas, USA (PRWEB) – October 08, 2007— The Bennu Group announces that the Level 2 Certified Process Professional program has been added to its Industry Leading Online Process Improvement Training program.
The Certified Process Professional program offers highly regarded process improvement methods and techniques unique to Bennu Group while the addition of the Certified Process Professional Level 2 course expands the online training available to cover Outside-in thinking, Customer Alignment and Successful Customer Outcomes.
How has process evolved and why is the Certified Process Professional designation so important? This overview presents a brief history of the evolution/ revolution that has lead us to the world of the Certified Process Professional.
Background
Bennu Group developed a series of training and learning resources in 2006 based around the work of world leading companies and captured in the book Customer Expectation Management – Success without Exception.
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