The Bennu Group has chosen to endorse its first primarily technology-focused event for 2008, the Banking Technology Strategies 2008 conference put on by the European Networking Group.

This conference, to be held in Amsterdam the 23rd and 24th of January, is a senior level event that strikes right to the heart of business issues the banking industry faces in the 21st century. We are extremely pleased to see the quality of speakers and targeted issues/ content of this event that should give attendees a very high quality experience with plenty of truly actionable takeaways.

(more…)

How has process evolved and why is the Certified Process Professional designation so important? This overview presents a brief history of the evolution/ revolution that has lead us to the world of the Certified Process Professional.

Background

Bennu Group developed a series of training and learning resources in 2006 based around the work of world leading companies and captured in the book Customer Expectation Management – Success without Exception.

(more…)

Through our extensive partner and academic network, Bennu Group is pleased to bring to your attention several surveys and a virtual conference.

We encourage you to review these interactive opportunities to see if one or more may provide you the opportunity to give back to the community or to engage in a learning activity pertinent to your needs and concerns.

(more…)

Business Process Management (BPM) and Customer Expectation Management (CEM) remain ever growing focal points of individual skill development. The “inside word” from large corporations is that BPM and CEM are considered by many to be the cornerstones for 2008 in the continual quest to build and sustain business success.

(more…)

In my recent article on BPM Systems, I drove a stake in the ground regarding how these systems are far easier to use in supporting the changes that come from the powerful (yet simple) techniques that are the “bread and butter” tools of the Certified Process Professional – and how current use of these systems misses the mark almost completely.

In this article I hope to shed a bit more light on that subject by delving into a bit of the details… but before I do, please be advised…

THIS ARTICLE IS RATED X for X-tremely challenging to current technology thinking and practices.

(If you love what you are currently doing with tech stuff I strongly suggest you stop reading this right now because you will not like what I have to say.)

(more…)