Gilead Systems wins the Triple Crown – simultaneously improving revenues, reducing costs and enhancing service.
As Business Week puts it in the prelude to this years review of the top 50 performers in Standard and Poors 500 stock index “for many years pharmaceutical companies viewed the development of HIV treatments as a necessary – but unprofitable – public service. There was some logic to that view, given that the majority of victims lived in developing nations and were unable to pay what drug makers could earn from selling other products. But Gilead Systems had a different perspective"

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Newly Qualified Certified Process Professionals (Levels 1,2 & 3) & Practitioners (Levels 1)

If you are responsible for corporate or group training visit - http://www.bennugroup.net/corporate-licensing/

CPP’s are represented throughout the world and working with directly and through Bennu’s Partner program the professional network has grown rapidly. In the last few weeks congratulations go to Recently Certified people.
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Yes the evolution brought about by Customer Expectation Management (CEM) and Successful Customer Outcomes is well and truly underway. We have talked before about banks giving free money, airlines providing seats at no charge and PC suppliers handing kit to charities at no cost. These emergent strategies have now been articulated in an excellent book (FREE of course) - see the links below.

More so respected magazines such as WIRED are creating waves as they too present reasons and evidence of what the FREE business models implies for all of us, consumers, businesses and society in general. There are a range of books feeding this fire now and we provide several links that you may wish to pursue.

How could your company start giving away its products and services? What would your processes look like if your business started giving away its core product for free? (more…)

Spring is arriving in the Northern hemisphere (and you folks in the southern must be looking forward to the cool down!).
Accordingly it’s time for renewal and we’re doing that across the board
- today we’re featuring the range of training offerings from

Senior Executive, through
Management Awareness, the
Certified Process Professional program, the new
Certified Process Practitioner and new on the blocks is the
CEMM Engineer workshop.

You can jump to the detail here of the what, when and where - Advanced BPM Education
Format | Content | Where & When | Bennu Home | Towers Home | Global Partners | Book Now

I was a bit disheartened when doing a checkup on BPM activities from various industry resources recently as I see that there are a number of agencies that are touting BPM as a technology-driven concept – when nothing could be further from the truth.

This touches on a number of big organizations that have chosen to completely forget that BPM DID NOT START with technology. They have chosen to simply ignore this fact because it doesn’t mesh with the story they want to tell, it isn’t where the perceive opportunity for money to be, and – to put it bluntly – they are driven by their own personal desire to achieve financial success.

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