Bennu Group Products

We offer a variety of products to help people and organizations become more successful. If you would like to get a better perspective on the overall framework for our products please visit our home page and read the content there under:
CEMM : Can a Process-Approach Solve all of my Problems?.

Toolkits

Our toolkits are complete techniques that can immediately be used by to solve problems. Each toolkit includes background information about the toolkit, how to use it, and one or more templates for applying the toolkit to your problems or concerns.

The Moments of Truth Toolkit

The Moments of Truth Toolkit is a five step plan for improving customer satisfaction. The toolkit is self-contained and immediately actionable. The toolkit applies to Executives, Managers, Process Professionals, IT Professionals and Consultants.
Learn more about the MOT Toolkit >

Certified Process Professional Program

The CPP program offers a comprehensive educational experience that builds participants skills in the use of CEMM. For more on the CPP program, the problems it address and the solutions it offers please visit:
The Certified Process Professional Program
(please note – all of our CPP program delivery methods cover the same material and result in the same certification)

Open Courses

We run open courses in a number of worldwide locations. Open Courses have the unique benefit of giving you in person exposure to our thought leaders, a focused learning environment and the opportunity to share your learning experience with people from other companies and job roles.
Learn more about our CPP Open Courses >

Online Training

Our Online Training is ideal for individuals and corporate groups that wish to manage cost (lower price - no incidental expenses) and have the flexibility to learn “on demand.”
Learn more about our CPP Online Courses >

Inhouse Courses

Inhouse courses are an economical choice for organizations wishing to train a number of staff in an instructor-led format. This is the best option for building a core CPP team and is often used for that purpose.
Learn more about our CPP Inhouse Courses >

Executives and Managers...

use the toolkit to understand the problems (and opportunities) faced by the organization in delivering a predictable, high quality customer experience.

Used for taking direct action, developing targeted action areas, and developing a better understanding of how the current “shape” of their organization impacts their customers, this tool kit is a simple way to immediately begin spotting the real causes of customer dissatisfaction.
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Project Managers, Business Analysts and other Business Professionals...

can immediately be more successful in your work. The Moments of Truth Toolkit isn’t just for process people, it’s for every professional.

Used for quickly spotting the sources of customer dissatisfaction around you (including in your own activities) then eliminating or minimizing them. Ideal for “process focused” people but applies to all professionals.
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IT Professionals...

what you do directly contributes to the Moments of Truth your customers’ experience. Not only that, but until you are able to include the technique of minimizing and optimizing Moments of Truth you aren’t creating the value that you could.

The Moments of Truth Toolkit will help you gain a new value-added perspective in your IT role while immediately contributing to the increasing of Customer Satisfaction. It’s an ideal complement to the work you do.
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Consultants...

whether increasing the value you create for your customers or building a differentiating practice, the Moments of Truth Toolkit is an ideal addition to your arsenal of value-added services and capabilities.
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