Business Process Management (BPM) and Customer Expectation Management (CEM) remain ever growing focal points of individual skill development. The “inside word” from large corporations is that BPM and CEM are considered by many to be the cornerstones for 2008 in the continual quest to build and sustain business success.

Yet one of the biggest barriers to leveraging the power of BPM and CEM is access to the skills and techniques that empower people (and organizations) to competently apply these management practices - regardless of the type of processes, style of documentation, array of technologies used (or already in play), role of people using BPM/CEM, market, company size, geography and so on.

That has all changed.

With the release of the Certified Process Professional Online Training program anyone, anywhere can tap into methods and techniques that will simultaneously drive Increased Revenues, Decreased Costs and Enhanced Customer Service.

It doesn’t matter what your role in the organization is, what department you work for, or why you are interested in Business Process Management or Customer Expectation Management. The Certified Process Professional program offers a set of methods and techniques that produce results - often radical results.

Build on the same source materials as our Instructor-led courses and resulting in the same Certification, the CPP Online Training program is a one-of-kind program that is available in real-time, on demand at an extremely low price (just $495 USD per CPP Level) to anyone having a computer and an internet connection.

This unique, market-leading BPM/CEM Training offering offers unparalleled flexibility. Working at your own pace, you can come and go into and out of the system as often as you like. The CPP Online Training System remembers your place, taking you right back to where you left off every time you login.

So just how good is this training? Here are some comments from people who participated in our extensive beta testing program:

“The CPP Level 1 course is probably one of the best introductions to process improvement available online. The content is thorough even though it can be completed in a reasonable amount of time due to the innovative approach to online training. I would highly recommend this course to anyone that wants to bring his/ her organization to a completely different level.”

Till, Technical Architect, Business Process Engineering

“This training is exactly what I needed! It provides the methods for fine tooth combing a process for obstacles that do nothing but hinder progression and promote more time consuming activities. The customer is the reason we are in business. By having a smart, clean, efficient process design and a mechanism for identifying streamlining opportunities, resources spent on rework and inefficiencies can instead be routed to product improvement, better processes, and competitive market relations. I learned a great deal from this training and will continue to pursue the other trainings being offered by the Bennu Group LLC.”

Dan, Senior Business Analyst

“I have been through more process improvement training classes than I can count over the years; however, your online course stands head and shoulders above the others for its convenience and common sense approach. I wish all the process owners in my company would take your class so they can see the “ah-ha” - that process improvement is something they can drive, i.e. it doesn’t have to be a highly structured, drawn-out project managed to a set-in-stone schedule by a “black belt”. The online format makes the class accessible to everyone, and the special niche the Bennu Group fills is that their approach to process improvement puts the focus where it belongs - on providing value to our customer. Thank you for bringing BPM to the next level!”

Rachel, Financial Institution

“The manual is a great reference tool and since the course provides the opportunity for practical application of the concepts and the software together, I really felt as if I completed a course that was beneficial to my role in the process profession.”

Tina, Internal Operations Process Manager

“I found this training course to be both useful and challenging to my thought process. And believe it to be of value to anyone seeking to improve their company’s processes.”

James, Fashion Retail