Thought Leadership
Since its inception, the Bennu Group has been providing thought leadership to businesses worldwide. Here you will find some of our newest featured articles, as well as an abundance of previously published works.
Get our Free Whitepaper on “Creating and Delivering Customer Satisfaction in the 21st Century”
Get our Free Whitepaper on “Reducing Costs - Identifying and Eliminating the Causes of Work”
Get our Free Whitepaper on “Increasing Revenue in a Customer Driven Market”
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There are 19 files, weighing 30.7 MiB with 11,919 hits in total.
Displaying 1 to 19 of 19 files.
General
Expanding your Process Horizons
» 65.2 KiB - 372 hits - August 18, 2008
Expanding your Process Horizons – Books that make a Difference is a reading list from Bennu Group CEO Terry Schurter related to the CPP Program
IQPC Fall BPM Summit Brochure
» 1.3 MiB - 112 hits - June 25, 2008
Brochure for the Fall IQPC BPM Summit to be held October 27 - 30 in Las Vegas
ReducingCosts.pdf
» 53.5 KiB - 75 hits - May 24, 2008
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Reducing Costs - Identifying and Eliminating Causes of Work
IncreasingRevenue.pdf
» 249.4 KiB - 43 hits - May 24, 2008
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Increasing Revenue in a Customer Driven Economy
CustomerSatisfaction.pdf
» 69.7 KiB - 79 hits - May 24, 2008
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Creating and Delivering Customer Satisfaction in the 21st Century.
Advanced BPM Two CPP workshop
» 1 MiB - 556 hits - May 1, 2008
Brochure overviewing the TWO day workshop leading to Certified Process Professional (CPP). Hands-on toolkit supported by online resources - full access to Bennu Group network and resources, latest case-studies, templates, tools and CPP closed user group.
Process Excellence Summit 2008 Presentation
» 14.7 MiB - 55 hits - April 20, 2008
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Process Excellence Summit 2008 presentation by Steve Towers
BPM Interview
» 123.3 KiB - 122 hits - February 27, 2008
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Terry Schurter, Bennu Group CEO, was recently interviewed regarding his insights and opinions on the state of BPM
Embedded Controls - Inside-Out Artifacts
» 51.8 KiB - 776 hits - January 18, 2008
Embedded Controls: the Inside-Out Artifacts - Are they stopping you from achieving that next level of business success? Here is a categorical list of embedded controls that are often stymieing efforts to achieve process optimization.
Bennu Group Partnership Overview
» 534.1 KiB - 1,738 hits - December 4, 2007
Document outlining the advantages and benefits of partnering with the Bennu Group network
Balanced Scorecard & Strategy Maps
» 2.1 MiB - 822 hits - December 1, 2007
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A presentation (30+ slides) based on recent research outlining (1) what limits BSC success (2) how we can ensure our Scorecards and Strategy Maps achieve great results, and (3) what we need to do to ensure ongoing organization success - perhaps establishing an office of strategy management.
Originally presented at the Balanced Scorecard Masters in Arlington, VA, November 2007.
Lean and Six Sigma
» 1 MiB - 288 hits - November 21, 2007
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BT's story of merging Lean and Six Sigma
SCO Best Practices
» 1.4 MiB - 1,347 hits - October 24, 2007
Overview of 'Alignment to the Customer' delivered on the World Conference Tour by Steve Towers & Terry Schurter in October 2007. A dozen slides featuring the key themes with suggestions and points for best practice.
Whitepaper - The HerculesX Business Approach
» 144.6 KiB - 3,502 hits - October 19, 2007
This is the introductory paper on Hercules X, the comprehensive Business Approach behind creating true customer alignment and the elimination of Causes of Work.
21st Century Enterprise Architecture
» 4 MiB - 615 hits - September 4, 2007
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Presentation on Enterprise Architecture given by Terry Schurter at the Eller School of Business, University of Arizona in August 2007
CEM Audit Exercise
» 121.1 KiB - 202 hits - August 19, 2007
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CEM (Customer Expectation Management) Audit tool
How SCOs Change Our Work
» 2.9 MiB - 237 hits - August 9, 2007
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PowerPoint presentation on:
How Successful Customer Outcomes Fundamentally Change the Shape of our Work
CEMM The Next Big Thing
» 123.5 KiB - 603 hits - July 5, 2007
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Whitepaper from Bennu Group CEO Terry Schurter on the disconnect between creating true agility and sustainable improvement under current practices and how CEMM fills that gaping hole.
CEM EA Model
» 800.5 KiB - 375 hits - July 5, 2007
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CEM Enterprise Architecture Model Presentation